Features & Benefits

Operating Mode

Alert Messaging Server is a fully adaptable Alerting System that works in combination with a Monitoring Solution. It sends systemic alerts via E-Mail, SMS and Voice Message. A Network-, System- or Application-Management-Environment is necessary in order for it to generally perform; for example, WhatsUpGold, Realtech, Microsoft, HD OpenView or NetiQ can be used.

Architecture

Modules

Depending on your needs you will find the appropriate solution. Depending on project size and required function, individual modules are configured:

• Follow The Sun Modul

  If you are providing your internal or external customers with a 24x7 Service and your business is globally positioned, the “Follow-The-Sun-Module” provides ideal coverage. This concept allows companies to guarantee continuous Service around the clock throughout multiple Support Centres and time zones. Multinational operating businesses are building Support Centres on several continents and they have their major time of operation during the daytime. Because the company still offers a 24x7 Service, calls that go to Vienna during the day are being detoured to Los Angeles during the night.
  
  Alert Messaging Server provides the “Follow-The-Sun-Module”, with its help the Support Centre “on duty” is notified instead of individual People or Departments. The AMS’s multilingualism makes it possible to help and operate in the specific language.
  
  

• Broadcast Modul

  The additional module “Broadcast” is an extension of Alert Messaging Server. With this feature multiple people with different phone numbers can be notified – via SMS or Call – in case of a catastrophe.

• HA Modul

  Diverse methods to reach High Availability already exist. The most extensive version is the duplication of all components – both Hardware and Software. This way the whole system is constructed with redundancy. The failure of one component is caught by the second one.
  
  Alert Messaging Server provides redundancy on several levels:

• Data Base: Data Base (MS SQL Server) can be clustered
• Queue Manager: This service can be installed on multiple servers. It receives alerts and sends the information to the central Data Base.
• AMS Client: The “Client” can be installed on as many Windows and Unix/Linux Servers as wanted. You can notify the Client about different Queue Manager Servers by using local configuration. It polls the servers until one of them reacts to the request.
• Alert Manager: This service can be installed on multiple servers. The first Server on the list polls the data base for new alerts – within a definable interval. Simultaneously a heartbeat is registered in the data base. If the heartbeat is missing, the second server proceeds with the alerting.
• Voice Alert Manager: This service works analogue with Alert Manager Services.




• Voice Modul

  The on duty personnel is contacted via telephone and can confirm the alerts through an integrated Voice Server. The acknowledgement is carried out with the DTMF Code. Individual Voice Messages can be assigned via deposited WAV-Files on the AMS Server or through parameters at the alert transmission (or a combination of both methods). These assigned Voice Messages can be parameterised with a phone call.
  
  

• Enterprise Bundle

  In the Alert Messaging Server Enterprise Bundle the following features and modules are included:
  Base Server License
  2x GSM Modems
  Unlimited User Licenses
  HA Licens
  Voice Bundle (Voice HA Licens + 2x Voice Engines)
  
  This bundle offers the expected flexibility and scalability of enterprise environments.
  

Screenshots

Attendance view

The attendance view shows who can be notified for which type of malfunction via which alerting channel.

Configuration Technician

Add persons to be alerted in the event of a malfunction.

Alert profile

An alert profile is used to define which alert channels (email, SMS, voice) are to be used when.

Alerting protocol

All alerts are recorded in detail in the alerting protocol (failure class, message, sender, recipient).